Test Day Problems
UKCAT and its partner Pearson VUE aim to provide a straightforward and convenient way of sitting the UKCAT in a business like environment. However, occasionally things may go wrong and we have put systems in place to deal with such circumstances.
Candidates who present themselves for the UKCAT are declaring themselves fit to take the test.
Candidates not fit to take the test due to illness or other personal circumstances must reschedule their test to a later date, even if this means losing the test fee.
Candidates who plan to take the test in the final weeks of testing but fall ill may not be able to reschedule within the test window. This is why we recommend that candidates take the test early in the cycle. It is probable that Universities will not consider such issues as mitigating circumstances.
Please see our Mitigating Circumstances page for more details.
If you are unable to complete the test due to illness you will need to inform the invigilator immediately. You will need to contact UKCAT directly with supporting medical evidence before we can reschedule a new test. If this is in the final weeks of testing you may not be able to reschedule within the test window.
If a candidate experiences hardware/software problems, noise disturbance or other distractions that affect their ability to take the exam, they must notify the invigilator immediately by raising their hand. If they do not do this, then such events will not usually be investigated after testing – especially where it is possible that had they reported the incident, the issue could have been resolved by the invigilator.
In the event of a reported incident or if a general incident affects a test, the candidate will be given an incident number by the test centre. This should be collected before leaving the test centre.
If a candidate wishes an incident to be followed up they must contact Pearson VUE Customer Services as soon as they are able following testing. The issuing of an incident number does not automatically result in a detailed follow up unless it is specifically requested.
We will only consider incidents reported after the day of testing in exceptional circumstances as it is often difficult for us to investigate such incidents fully.
Once an incident has been logged in this way it will be investigated by Pearson VUE and the outcome of this investigation will be reported back. To obtain an update on how the investigation into an incident is progressing please contact Pearson VUE Customer Services and quote the incident number.
If a candidate is unhappy with the outcome of the investigation by Pearson VUE, UKCAT has put in place a Complaints and Appeals Procedure. Please note that Pearson VUE and the UKCAT Consortium Ltd do not deal with complaints about admissions decisions, which should be addressed to the individual university concerned.