FAQs

Registration and booking

Why won’t the Pearson VUE system let me register?
Registration for our tests is only open between certain dates.  Outside of these times you will see a message that says "The feature that you are trying to access is blocked. Please try later".  Please see your relevant test page for more details of registration periods.

Can my school register me for the test?
You need to register for your test personally – this cannot be done by your school/college.

I have forgotten my username and/or password
If you have forgotten your username or password there are options to retrieve these from the sign in page.  If you continue to have problems signing in then you need to contact Pearson VUE Customer Services.

My registration email has not arrived
This email should arrive quickly and at the very latest within one working day. Please ensure you check your junk/spam folders as it may have been diverted there.  If it has not arrived please contact Pearson VUE Customer Services.

Why do you collect information about my parent(s)/carer(s) when I register?
UKCAT seeks to minimise bias in the test due to factors such as age, sex, ethnicity, or socio-economic background. In order to do this, we ask you for information about your nationality, ethnicity, parents' occupation and experience of healthcare settings. For clarity, this data is not passed to any University. By parent(s)/carer(s), we mean the people who have fulfilled the role of parents in the household in which you grew up, who may or may not be your biological parents.  More information about how we use your data can be found here.

Please print and answer this questionnaire with the assistance of your parent(s)/carer(s). You can then use the information to help answer the questions during registration.

How can I pay for my test?
The registration fee is payable online at the time of booking by major credit card (Visa, Mastercard or UK Visa debit card). The fee is always charged in GBP (pounds sterling).  If you or your parents do not have access to a Visa, MasterCard credit card or UK Visa debit card to pay for the UKCAT test fee, you can pay by purchasing a Prepaid Visa or MasterCard. You can also check with your local bank for prepaid credit card options.  If you are struggling to pay for your test using any of these options please contact Pearson VUE Customer Services to discuss.  Candidates may like to check whether they are eligible for a bursary to cover the full cost of the fees.

Why is the test fee higher for the September/October UKCAT?
There is no difference in content between the UKCAT sat during the Summer or Autumn period. The increased price reflects demand on resources at particular times of the year. We recommend candidates sit the test during the Summer period and pay the lower test fee.  Test fees depend on the test centre location, not on your place of residence or nationality.

Can I book to sit the test at my school?
No, our tests can only be taken at Pearson VUE test centres throughout the UK and internationally.  Please check the test locator for your nearest centre.


Access Arrangements

What should I do if the access arrangements on offer do not meet my needs?
Please contact the UKCAT Consortium directly to discuss this.  You should aim to do this at least 10 working days before the close of registration for your test.


Bursaries

My bursary application has been rejected but I think I should be eligible, what should I do?
This could be because you have not supplied the correct form of supporting documentation or enough evidence of your entitlement. You should refer to the email you will have been sent for more information regarding required documentation including examples.  If you have any queries regarding this decision please contact us (with additional supporting documentation if necessary) at ukcat@nottingham.ac.uk

Can I apply for a bursary after I have tested? 
No, this is not permitted, as bursaries cannot be redeemed once you have sat your test.


Complaints

How do I make a complaint about my test?

Please refer to our Complaints and Appeals Policy for details.


Results

How do I get a copy of my score report?
If you need any additional copies of your score report, these will be available for a fee of £25 GBP. You can order additional copies by contacting Pearson VUE Customer Services.

When do you deliver my results?
UKCAT Humanitas results are delivered in May.  UKCAT and SJTace results are delivered to universities in the first week of November. We do not specify the date as each university may access the data at different stages during their admissions process.

Due to the number of candidates sitting our tests each year we cannot check or confirm that individual results have been sent.

Do I need to tell you which universities I have applied to?
You do not need to tell us this information.  From 2017 we will be working with UCAS to match all candidates with their university choices.